Very disappointed client

I was so disappointed (I literally cried) when Capitec triple debited my account after I had a payment arrangement with them for the 31st. I had called and advised that I am still unemployed and have no means, and the consultant said "okay, I put it on the system then call you by 31st of October to see if you can make payment".... To my surprise on the they debited every single cent on the 26 (which did not belong to me) and dismissed the arrangement we had.

I don't know how many times I have to argue with you guys. I honestly want to pay my account (as soon as I get employed) but you guys are making it so difficult for me to stay with you guys. What is credit insurance for? How does one even apply for it, cause be being unemployed was a result of COVID 19. I have so much faith in a bank that is actually failing me now.

Very disappointed client. Nomathamsanqa Dunjana