Very disappointed after all these years.

I have been with capitec for a very long time now and love their innovative banking and I consider capitec a bank of the people. I am sad to be parting ways with capitec I really love banki g with them. Always accommodating and growing, however I was rather disappointed when yet again, this is my third time trying to do this over the last year, I went to the Rivonia branch and again, your cash accepting atm was offline. This seems to be a very frequent issue as I have had this experience previously and it is so inconvenient as I took time from my lunch break and missioned to my nearest cabs deposit atm to do my banking only for the machine not to be working. When I walked into the branch and asked if I could deposit my cash over the counter at the same rates as the machine I was told no. Now, please capitec help me understand as a customer, if your system is not working efficiently why should I as your customer suffer and have to lose almost R200 because of this? Could your company not be lenient enough to allow a cash deposit at the counter if the atm is not working? Needless to say I left there very disappointed in your inflexibility and it got me thinking that maybe I should switch banks, if I am going to be paying the same rates as other banks I might as well go to another bank that might be more reasonable to their customers when their services do not work. As of today because I refuse to pay the heavy bank charges I'm forced to walk around with a lot of cash on me until I can find a cash deposit atm. My husband and I need to now go to fourways or elswhere in the hope that the atm works and I am not happy about this waste of our time and now money driving around. I will unfortunately be closing my account and moving to another bank as i would like it if I could confidently go to an atm without it constantly being off line or where the bank branch is far more understanding of the situation they are putting their customers in. Thank you.