Very disappointed

Worst experience ever. I went to the branch at wynberg Maynard mall. I want to close my account. Spoke to a consultant who advised I need to pay R20 to close it. I used my last money to deposit. When I went back they advised I need another R30. I requested to speak to a manager who is extremely *********** and has no customer service experience what so ever. I work in customer service and this is not what I was expecting and this just confirms why I need to close my account with you guys. Instead of offering me assistance he put me out of the branch as I raised my voice a little. You guys caused the discomfort and have the audacity to tell me to calm down?? Offer no extra mile, offer no customer service and puts me out??? What the actual hell??? If your *********** staff told me what I needed to do from the very beginning I would have kept my money come back when I had enough but this was not the case. Due to the *********** staff I'm left with less money and an open account that I need closing. Very disappointed in bonga the manager who is of no help, what a disgrace.