very disappointed

I have a capitec account and my first loan with them is 7 months back. When I made the loan I was on maternity so I needed the money. More than a month back I made another loan to settled my edgers account. But then two weeks after the 2nd loan I went to capitec ask the consultant if I settle my second loan will the next loans term and amount be more and he said yes. So I did settled my second loan. But still if I apply for a loan the terms is only for 10mnths and the amount is small. I had a multi loan with them for R1700pm they cancel it. The reason for that is they only gives credit but the amount is only for R600. Yes my edgars account was behind with reason but it is paid off and closed. I still have a vodacom account for more than a year, but they are saying vodacom account is not counting on you credit. So I don't understand how they are working I mean I have a loan for 7mnths with them I never skip one payment doesn't that count as a payment history for them. Well I feel if they cannot help me I will close my account and go somewhere ells.