very disappointed

I went onto my app and saw that i qualify for a loan to the value of R100 000.00 plus, then i went into the branch of which they seemed to not know what they are doing, i then called and spoke to Jody very helpful however when she checked on the system told me i qualify for 7000.00, i did not take note as two of you systems told me something different however after submitting my docs she still maintain an offer of 7000.00, i cant help but question how this came about. please can someone assist by explaining how is it that two of your systems, the branch and the app give out a different amount, i accepted the loan based on the hope that it would improve my credit raring however i am dumb struck as to how the offer could come down to less than 10% of what two of your systems offered. as a consumer i really feel that i deceive an explanation. Kindly call me back as i am certain affordability is not an issue here.