1 reviews | Active since Feb 2017

10 Feb 2017, 10:01

Very disappointed

<p>Joined Capitec a few years ago and was so impressed. HOWEVER noticed last year that I was been charged for notifications for purchases on my cell phone app.</p> <p>Went to Northgate all in all over 10 times. Called today to say they have declined the reversal of the charges and I must contact the people I purchased from. REALLY</p> <p>I AM SO ANGRY AND DISAPPOINTED LOOKS LIKE THEY ARE GOING THE SAME WAY AS ALL THE BANKS, When asked who I can re contact, told call the call centre, these youngsters are trained off a shee of what to say and have no business experience.</p> <p> </p> <p>Glynis Dietrechsen</p> <p>Managing Director</p> <p>Luricom Media</p>

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Replies (5)
Capitec Bank
Capitec Bank's reply10 Feb 2017, 10:18
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply10 Feb 2017, 10:18
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply10 Feb 2017, 10:19
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply15 Feb 2017, 08:18
Official

Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply15 Feb 2017, 08:19
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank