Very disappoint client; Thandeka Nelly Thwala

I am very much disappointed with the call center services. I have a loan and my debit order date is on the 25th of each month. this morning boom a debit order went through on the 20th March. call the call center and i was sent from pillar to post. i spoke to Thokozani from the Collection department who ask a very useless question that "have you not got paid" i am getting paid on the 25th it is there on their records so why now would i be paid on the 20th because they decided to debit on the 20th.

i want capitec to reverse my money and should be liable for all the bank charges because it is honestly not my fault that Capitec decided to go out of our agreement.

my last contact was with Vuyokazi who told me that the money would be reversed to capitec account instead or standard bank and i would have to transfer it to my standard bank. why would they transfer the money to capitec when they debited from standard bank?

i am very disappoint with the service from capitec and i would never recommend it to any one because their poor services is not good for mental health. their very ***********. i mean how can a debit go through on the 20th in a normal month and we without a client consent.

I need my money to be revised