GF
Gavin F
1 reviews | Active since Sept 2013
04 Mar 2016, 16:58
Very delayed response
I app**** for vehicle finance from MFC and was approved and the vehicle were supposed to be delivered today, but Capitec apparently has a new validations centre to prevent banking statement *****, and they apparently take up to 24 hours to validate an account, its now almost 36 hours and the just sent me an email informing me someone will contact me within 48 hours, by then the initial 24hours is 84 hours already. Didnt expect this from an innovative bank. Best way to bank? Think again!
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Capitec Bank's replyOfficial
07 Mar 2016, 13:48Hello gavinf323,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply07 Mar 2016, 13:48
Official
Hello gavinf323,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank