Very Deeply Disappointed in Capitec.

Zero customer service in the collections team. I spoke to Norma. My request... change my debit order to the date I originally mandated to capitec.

I have a credit card with them. debit date 25th of every month. they decided to debit on the 24th. because my salary comes in on the evening of the 24th. Problem is, they take in the morning, when I have my last little bits left, for petrol in case I run out and cant get to or from work the last few days of the month... but today I go to the store to get me cooldrink and my card is declined.. because they took my last. I called to get them to change it to the the original date and they refused. I must sent a letter from my employer to tell them that I am not lying about my salary date. only then will they change it. They dont care if I get home from work or not. Norma's response was, you can use you credit card .... so make more debt!

Very unhappy that I cannot get a change to debit date, especially since it is not the date I had agreed to. As a consumer, I feel I have no right here.... the company I work for and Capitec decides what I do with my money according to Norma. I have never missed a payment. but not even courtesy... although I am upset, contact centre agents should really do better with their service to clients to have treated the bank well. I am horrified at the fact that they did not want to change it, more concerned about the money, which they have collected every month, than my wellbeing.

Very Deeply Disappointed