Very bad way to service a client by capitec bank

I went to capitec bank on the 04/04/2023 to claim money from my funeral plan then the day ended without getting any feedback then the next day on the 05/04/2023 i went back to the branch to check the progress still i didn't get helped and i seriously need the money for funeral arrangements.. I am very disappointed wth the capitec bank service it is easy to join but they gives you tough time when u claim