VERY BAD SERVICE/ RESPONSE WITHIN 24H????

Trying to get help on case number ***2 since the 15th of October. Head office customer service is the only branch that deals with refunds, (as other branches have not got the capacity to help).

When you phone you are send back and fort between departments. 1/The best answer we get is sorry we are investigating. Will take 14 days 2/ Sorry cannot get hold of you, case is closed (yesterday morning) 3/ When we phoned again it was NO you have to wait until the end of November

Money was not taken out of my account when I went to Seadoone branch to have it stopped. Seadoone AMANZIMTOTI branch logged the query for us but could not help. *Proof was send that the company cancelled the order. *Nobody can speak to a manager, the case can only be escalated. * I have to phone every 3 days. Seems if you made an error EFT, bad luck for you. And no help from Capitec.