1 reviews | Active since Dec 2009
Very bad service from capitec bank
I had made an immediate payment on the 16/11/2020 & 17/11/2020 Using internet banking with the hope that the person I was sending money to would get it on time since it was urgent. The money was deducted from account , two days later I am told that there was a glitch on the system and now I need to wait for them to finish with the investigation before i can get my refund, “no time frame I must just wait until they finish with their investigation and to get my money back”,
What’s the purpose of doing immediate payment and get charged extra to make a transfer if I’ll have to wait for the whole week to even get my money or for the next person to receive money???
Very Poor service from capitec bank, I’m very Disappointed and frustrated.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
The next business day will be the forth day since I’ve made an Immediate payment transaction, and I got charged for it . I had all the time I. The world I’ve would have sent a cheque since cheques take a week to clear but I did an immediate payment transfer since I wanted the money to be received immediately. And I got charged for that.
Your response doesn’t help me at all , I’m on the verge of loosing a business deal because of this , since I cannot deliver on time ,
I’ll appreciate if this issue can be resolved now not tomorrow like you are saying
The next business day will be the forth day since I’ve made an Immediate payment transaction, and I got charged for it . I had all the time I. The world I’ve would have sent a cheque since cheques take a week to clear but I did an immediate payment transfer since I wanted the money to be received immediately. And I got charged for that.
Your response doesn’t help me at all , I’m on the verge of loosing a business deal because of this , since I cannot deliver on time ,
I’ll appreciate if this issue can be resolved now not tomorrow like you are saying