Very bad service from capitec bank

Last week I tried to play lotto but ,facility was off line , and error message keeps popping up. Today I wanted to do internet banking , I had to upgrade my app for the second time in 2 months, furthermore, I had to take a selfie, which I did , but homeaffair s I either of line or cannot verify my pick . very frustrating as I don't have a branch in my town. When I do get to the branch I will definitely close my account