very bad service from capitec bank

I got ****** money was taken from my account , Capitec bank refused to pay my money back , they service I got was beyond the word bad . I want my money back and request to speak to the CEO of Capitec bank .The people at the branch and consultant calling me is not well prepared they keep on giving me info of the previous note on there system it sound like a song they writing now when they speak to me . I demand feedback from a person in higher position not a team leader or investigation consultant . I WANT THE CEO no MANGER