Very bad service form Capitec Cape Gate Branch

Debit order run early and they don't want to take accountability for the honoring fee. Tell me the system puts the run dates not the consultant that help you. And then to say but the agreement showed that date and not my actual pay date is pure nonsense. Been with them 3 or more years never had I had this problem in December. And after I send a mail they closed the case with no contact to me at all. So is it the AI that decides or is the consultant accountable for entering the details as the dam AI only does what the human tells him. Long stories and that just for a R100? Imagine how they get away with all this with many off their customers who is not persistent.