Very Bad Service

My name is Portia Mohale capitec send me a message to submit proof of address ID and proof of income by the 24 of October 2024 I went to the branch in pretoria North were the consultant said everything was in order. On the 13th on November around 7am I received a message that my account is freeze, I went to the same branch to find out why my account is paused cos documents were submitted. They told me they can't see the documents on their side how I asked cos I submitted them at that branch? I even asked them to check who accessed my account on that day. I re submitted the documents and the consultant said 24 to 48 hours it's now 48 hours axact my account is still paused and I have debits that needs to go through today the 15th I couldnt make a deposit. this is a circus bank📌 I closed my previous account with capitec cos there were *****ulent debit orders that went through my account which affected my funeral cover. I had to start a new funeral cover wen I opened this new account. today the same funeral cover needs to debit and my account is still paused and it seems no one is able to do their job and assist.