VERY BAD SERVICE DISGUSTING

On the 25th of June 2023 I transfered(EFT) money into my sister account not knowing that her account has been blocked due to fruadelent reasons. Two day later on the 27th of June I called her to check if she did receive the money and that was when I she notified me that she cant access her account due to fruadulent reasons. I then called my bank to assist me with reversal and they advised me to send my sister to the Capitec branch with proof of payment so that Capitec can reverse the money back to my account. I did as adviced by my bank my sister went to Diepsloot Mall assisted by Promise, Promise told my sister that I the sender must must call capitec Head Office to query this issue, I the called Capitec Head office I was told that they can't help me because I am not their customer of which it makes sense. then the lady who refused to me her name told me to tell my sister go the branch again. my sister did go to the bank for the second time but different brand when she got to Bambanani Branch in Diepsloot she was assisted by the guy name David Mahlwa. david told her to tell me to go the branch with my ID and Proof of payment as a sender and request reversal. Today I went to the branch at Meadowdale WOOOOW what an ARROGANT MANAGER by the name of thandeka moraba with bad service, I got there explained to the lady who was helping at the door and she took me to thandeka before i can even finish explaining to thandeka she was already on my head saying what Im telling her it is not true. No one from capitec will say such. Take her for managerial training and teach her that listening is important when talking to anyone specially in business like yours, She coulddn't assist me cause she was so FULL OF HERSELF AS IF SHE KNOW WHAT I WAS TOLD BY YOUR OWN PEOPLE FROM HEAD OFFICE AND TWO BRANCHES IN DIEPSLOOT. I WANT MY MONEY BACK I HAVE NOTHING TO DO WITH YOU INTERNAL AFFAIRS AND YOUR SO CLUELESS STAFF. I WANT MONEY IN MY ACCOUT WITHING THE NEXT 72 HOURS OR ELSE I WILL MAKE SURE THAT CAPITEC ATMS I KNOW SUFFERS MORE DAMAGES THAN THE AMOUNT THAT YOUR STAFF IS KEEPING AWAY FROM ME, THAT IS MY MONEY YOUR STAFF MAKING ME RUN AROUND LIKE A MAD MAN