VERY BAD SERVICE!

Cheap bank for VERY CHEAP SERVICE.

I've been sent from pillar to post just to get a settlement letter or a letter showing that my account is up to date.

I first spoke to Seitei Kekana, *** who promised me the letter within 48 hours, but later sends an extremely vague email telling me that I need to refer to their CSS department.

Then I spoke to Sinothando Ngwenya *** , who assured me that I would get a letter stating that my account is up to date within 24 hours. I still have not received this letter, and when I called this morning I was told by a new consultant that my request was rejected because they do not issue such letters. This tells me that 1. Sinothando obviously doesn't know what she's doing 2. She **** to me

I then spoke to Maurisha October *** regarding my last two queries. She initially wanted to send me back to the Loans department, the same department that referred me to the Customer Service department. After this back and forth, I got totally frustrated and insisted that she assist me. Needless to say that she still eventually sent me to the so called CSS department.

I have now spoken to Boniswa ***. Boniswa says she's escalated the matter and her Team Leader is dealing with it. I should expect a response by 5pm today. Now we play another waiting game.

This is shocking guys! I am so disappointed and this isn't the first time that Capitec has showed a lack of empathy and sense of urgency.

I'm transferring my loan over to a different bank and I need this settlement letter NOWWW!!!