Very bad service

I saw ur missed call i was at work even though u called me once, i even received the incident number, whats worries me is that i made a mistake when making payments and pay someone by mistake who is not entitled to get that money, i called my bank same time and they told me that cant help because the person is not picking up the phone, but if u freeze the person account number the person was gonna come to bank and enquire, now ppl dont answer because they know that at capitec there's nothing they will do if u take someone money, other banknif u called them same time they reverse the money even if they charge u. Im so disappointed with capitec, im. Moving my salary im waiting to hear the feedback