Very bad service!!

On the 25th this month i mistakenly transfered the money to the wrong account because i was doing it with foune so i put the wrong number,after i realized that i made the mistake i quickly went to capitec bank to ask them to do the reversal of the money.. capitec branch the one that is at Pick n' pay center at Sasolburg when i get there i explain everything to the white lady who was helping me so she called head office and explain to them what i told her so they said they tried to call that person but no answer so i was told to keep on calling that person and if i get hold of the person i must tell that person to go to the nearest capitec bank with the number's they send to him or her... So if that person doesn't want to do that then i must go to court open the case for that person cause that money is in hold that person can't use it, then unfortunately i did not get the help i was expecting and it's been years I'm using that account so now i must see how I'm going to get that money back because they can't just reverse the my money... I'm so hurt and disappointed how capitec is treating customers and i respected this bank but after that incident I'm not so sure anymore now my money is gone just like that what's the use of opening the bank then? And worse part i send my brother to that branch to open the account but he was treated so unfairly by the white lady at teller no 7 on the 26th this month