Very Bad service

I decided to go to Capitec, to do a Stop order savings on the 4th of January 2024, after getting the ticket I was call at counter no 10, wow the look I got from the lady who was helping me yoh! I greet her and I told her what I wanted to do, she was chewing gum at the same time and she just looked at her colleage counter number 11 ,doing sign language with her eyes , she was very rude to what's me .she just said put your finger at the sensor, I thought she knew what she was doing and I just wanted to finish and go back to work ,but unfortunately she didn't help me. the (Stop order) should have gone through last day of the month ,but nothing happed. iam very disappointed!!! I wanted to begin the year with something positive ,but that did not happen.