Very Bad Service

Tuesday at 13:23 I entered the Capitec Bank in Kollonade to open a new bank account. I always heard on the television and radio about this bank and really thought that this bank is different from the rest. Receiving my automated ticket I was number 142 in the row. Ten counters, only four operating, the deposit and enquiries counters operating much faster than the other counters. At one stage number 152 is being read whereby I stood up and asked the lady if I missed the queuy. She answered that I needed to be patient as all the consultants are busy and my number will be displayed as soon as a consultant is finished. The best of all is that the counter kept on displaying the the next chronological numbers thereafter. One and a half hour later my number was still not displayed. Another man entered the bank after me and his number was 137. Very disgusted he also made enquiries about the number system and he also had to sit and be patient. Sorry guys but it seems that your automated queuing system is chasing your customers away instead of reducing time for transactions and harvesting clientele. Bad business !!!!!