Very Bad service

On 29/06/19 I made an Eft payment to one of my beneficiaries from my cellphone app R5800 .On 02/07/19 at 5pm capitec sent an sms to advise that Eft I made to external bank was unsuccessful but the problem has been corrected and payment will go through . On 11/07/19 the money was still missing . Went to the Branch to open up a complaint and Riefqa Simons who was so helpful contacted capitec client care line to open a complaint Reference:Incident ***5 was open and I was told that Stacey Casper would contact me within 5 working day which she did on 12/07/19 with no clue of what was the problem all about ( had to explain the whole story to her ) she then told me she would investigate and call me sometime in the following week , up until today I havent hear from her again .I however have received missing money, It was transferred back into my account on 17/07/19 with no explanation nor an apology for the time , money and trouble this has caused me . Very disappointed on Stacey's customer care service .