TM
TSHILIDZI M
1 reviews | Active since Jul 2016
12 Jun 2019, 12:30
Very bad service
I received an SMS saying that I'm owing three months without paying my funeral cover ,to my surprise u debit every month ,the sms state that I must go to the nearest branch ,do u know that I use money to go to the branch o rectify your mistake? It's not fair imagine if I'm dead already are u going to give my family hard time coz u will tell them that I'm owing when I'm not ,my policy number it's CF ********** 1
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Replies (2)
Capitec Bank's replyOfficial
12 Jun 2019, 14:41I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply12 Jun 2019, 14:41
Official
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
31 Jul 2019, 09:48Good day Ms Mphaphuli
As discussed via our telephone conversation the matter was dealt with.
Complaint Management Capitec Bank
As discussed via our telephone conversation the matter was dealt with.
Complaint Management Capitec Bank
Capitec Bank's reply31 Jul 2019, 09:48
Official
Good day Ms Mphaphuli
As discussed via our telephone conversation the matter was dealt with.
Complaint Management Capitec Bank
As discussed via our telephone conversation the matter was dealt with.
Complaint Management Capitec Bank