Very bad service

Reference # ********** 1. On 2/5/2018 I renewed an existing investment at Capitec, Bethlehem. Instructions were, as with past investment, for monthly interest to be paid into my savings account @ Capitec. A month later, on 2nd of June, when no interest was credited to the account, we visited Harrismith branch, where they informed me that the person who helped me in Bethlehem made an error, and I will have to sign a new contract for this to be rectified. After four visits to the branch, with nothing but promises, my husband phoned Capitec's head office on 12/6/2018 . The staff member at H/O promised that the matter will be resolved within 24 hrs. Another empty promise. 3 Days later, the manager at Bethlehem branch phoned us & I had to go and sign a new contract, after which she promised that the interest will be credited immediately. It's three days later and nothing has happened . On one of Capitec's brochures it states : "We deal with complaints quickly and thoroughly so the we can resolve them effectively" Jokers !