Very bad service

On 30.09.21 at 09.43 am ,I received a call from ***. I requested the lady, a Capitec Staff member , to phone me back later as I was driving. At 11.06 am. I had 2 missed calls. Phone back an a lady informed me that she wrongly transferred R 450 to my account. I thereafter reported the incident ( # ***4) and a lady, Pearl Sammy, informed me what their procedure in such a case was. She never however answered my question as to why my contact no was given to another client. I again requested an answer to no avail. Thereafter I was also harassed by another of their clients who seem too be the lady to whose account the money should have been transferred. Because no answer was forthcoming, I also reported the incident on their facebook page. They did reply by asking me to inbox them..........no answer as to date. I did report to the Banking Ombudsman, but their procedure takes too long.