VERY BAD SERVICE

i bought electricity this morning 2021/11/05 from my capitec app, the transaction went through however i never received a token number, i call the client service department now and spoke to Sweetness, the consultant refused to give me her surname and said i must wait 24hours for me to receive the token. the is totally unacceptable, she put me on hold and when she returned, she told me her manager was looking into my account and they waiting for a token number, i requested to speak to the manager and suddenly the manager is in a meeting, my account was debited successfully and no i have to sit in the dark because of ****** CAPITEC!!!!!!!!!!!!!!!!!!!!!, i always buy my electricity from the app and never have problems BAD SERVICE!!!!!!!!!!!!!!!!!!!!!