VERY BAD SERVICE

I was appointed to deal with my father's estate in terms of sect 18(3) of the Estates Act after a many delays at the master of the supreme court. My father had two accounts with Capitec and I have to get the money transferred to my mother's account. My dealings with Capitec were not pleasant at all. They cannot send me an email, they do not phone or give any feedback unless you go to the branch and ask. I had to submit the same documents twice. After they received all the documents, including the appointment by the master and proof of my mother's account AT CAPITEC, they promised payment within 24 to 48 hours. That was at least 10 days ago. Now they promise to pay by 5 March! After all the frustration they cannot give me a person to contact, I must phone a customer care line. Capitec I am not your customer. I am dealing with you on a professional basis and you are acting very unprofessional.