very bad policy

so i transferred money to a friend and the correct cell number was use.she never got the money.i called the bank and they told me that it was paid into someone else account. i got a sms stating it was paid into her account with her number but she is not getting anything. i called again and the agents tell me because someone IN CAPE TOWN dealt with the case i need to wait till they call me for feedback.. i must say im going to change my bank as soon as this is resolved if they will resolved this very bad service