Very bad, ineffective and poor customer service from Capitec Bank

Customer complaint launched on 13 March 2020 regarding unauthorized amounts being processed as online payments from my account, totalling R 3,152.48. Was promised that the issue will be resolved within 7 days. Phoned this morning, 26/03/2020, to be informed (after holding for 13 minutes to speak to a consultant) that they will come back to me. The card division can't be contacted as they do not have any contact number. Very, very bad customer service indeed. I am definitely one client too many for them !!!!!! Will definitely close my account and move on after this episode.