Very Bad Extremly Poor Service From the Wynberg Main Road Branch

I will start by saying i regret taking the Funeral Cover Policy at Capitec. I will never reger any of my Family members to use your Funeral Cover Pilicy. My Husband and I were at the Wynberg Main Road Branch Cape Town on 19 December 2019 to Cancel Funeral Cover He took for my Father Inlaw his Father who passed away on the 13th December 2019. His Funeral Cover Policy was only active for 3months which we understood that. Capitec Consulated who assisted us at the branch on 19th December 2019 confirmed that the Funeral Cover Policy was Cancelled on that day we requested Cancellation. To our suprise on the 27 December 2019 debit order was deducted from my Husband account for Funeral Cover Policy which he Cancelled. On the 06January 2020 we went back to the same branch in Wynberg Main Road Cape Town we asked to bring Death Certificate of my late Father Inlaw which we did provide them with it the same day, they said it was not Cancelled they will process Cancellation it will take 7days for Cancellation and Refund of December & January month debit order that was deducted from my Husband account. Its been 1month & 3weeks already nothing was done or process. Yesterday the 24 February 2020 we went back to the same branch we were told to bring the Police Report & Death Certificate in order for them to Cancel Funeral Cover and refund the 2 debit orders they took, Horrible Service my Husband received from the Consulted who sounded like they don't know how to do thier job. I myself work in a Finance Department i've never had such horrible process that requires Police Report for Someone who died due to Natural Causes. I want the Mananger of the Wynberg Branch Main Road to contact my Husband tomorrow Morning before 9:30am tomorrow 26/02/2020 and sort this nonsense out before we take Legal actions. Refund the 2 debit orders that you took from our account & the one that will be deducted this week on the 27th February 2020. Otherwise we will cancel using your service & i'll make sure i never bank with Capitec Bank ever again... Contact details Mr L Mevana a on ***