Very bad

I reported a ***** case in 2022 and submitted all the required documentation at the branch. I was given a case number, but to this day, I have not received any feedback from the ***** department. I am disappointed with the poor service your bank has provided. Last week, I visited the branch to follow up and was informed that they could not find any information in the system. They suggested that it may have been closed because the case was so old. However, how can the case be considered closed if I have not received any updates or feedback?