MJ
Mamello J
1 reviews | Active since Dec 2016
06 Nov 2020, 12:49
Very bad customer service. Charge back request
Requested a charge back from Capitec on transactions I had made to STA, STA has gone awol and Emirates said I must ask my bank for a charge back since I didn’t use the airline tickets due to COVID. Till this day I have not received any feedback from Capitec. When I talk to them on Twitter they keep saying they are escalating the issue. Soo stupid
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Capitec Bank's replyOfficial
06 Nov 2020, 14:54I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Nov 2020, 14:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank