NL
Nondumiso L

1 reviews | Active since Jan 2016

18 Jan 2016, 09:14

Very Bad customer service

On 11/01/16 I went to Capitec Bank in Sunnypark Pretoria. I was greeted at the door by a very friendly assistant who gave me one of the slips to go and sit and wait for one of the consultants to assist me. my number was called and I went to sit in front of this assistant - Angela Machaba, who never greeted me and who was busy chatting to his friend/colleague who was sitting next to her. I only wanted to activate one two of my stop orders and she asked if I had the account numbers and I said now but I guess they should have it on their system as I was there on a Saturday before to activate my stop orders and the person who assisted me easily retrieved the account numbers but NO not Ms Machaba she told me she cant do that they do not have that information on their system. I was going to understand if this I was told with a smile at least but it was with an attitude and she was so in a hurry to finish with me and go back to her chat.<br> I ended up going and coming back and asking that I must not be located to her desk and a gentleman ( Given) helped me and also gave me a print out that I was suppose to get from Angela and she never gave me. please take her to a customer service cours

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Jan 2016, 15:12
Official
Hello Ndumi16,

Please accept our apologies for the poor service experience you had!

Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank