VERY BAD CUSTOMER CARE

<p>I transfered money to an institution and was charged R120.00 for nothing as my query was not sorted out. I called customer service on the 25th April a lady took my call and was unable to assist me other than telling me that I am welcome to go to court with my query. Second consultant Sithembile today was so abrupt and rude and just transferred the call without telling me where to and never gave me the number incase the call drops. The team leader Sicelo told me whoever thats call me what he said is not gonna change. I was so surprised by what he said after he **** and said someone has tried contacting me thats why O was sent an sms and nobody has tried contacting me. Their sevice is pathetic for a bank that just came to business. I am very disappointed in the service I have received for the past 2 weeks. Their consultants are rude very rude.</p>