VERY BAD BANK

In May this year my younger brother did an immediate payment from his Capitec account to my Tymebank account, to date the money hasn't reflected and all the details are correct. The money was subtracted from his account. We went to Capitec and they said they will investigate, they requested my statement, I provided. On the 24th of May 2024 they closed the incident ***) but still there is no money. We went again to the branch yesterday (15 July 2024), they say they have credited the money but they can't tell us to which account, they requested the statement again and I provide again. They said they will go on with the investigation. Do not risk your money with this bank. Very bad bank