kR
kgomotso R
1 reviews | Active since Aug 2015
27 Aug 2015, 12:23
Very bad attitude
I went to the bank with a good smile on my face but left with a disappointed face. The bank teller (Ayanda) looked like he was not interested in helping me. What he did he didn't bother to wear a smile and normally when I deposit I am being asked if the account number correspond with the account details,but instead he was all grumpy and didn't even greet me. Can you please correct this kind of bad customer service. Thank you
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Replies (1)Capitec Bank's replyOfficial
31 Aug 2015, 12:30Hello kgomotso08,
Please accept our apologies for the poor service experience you had!
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply31 Aug 2015, 12:30
Official
Hello kgomotso08,
Please accept our apologies for the poor service experience you had!
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
