Very Bad and Poor Service Received!

"Without Prejudice"

Good Day,

I would like to lay a formal complaint and I want the CEO himself to answer me in this regard. I am now fed-up with the level of service I receive from Capitec Bank, and I think there can be more clients who feel the same as me and are just too afraid to say anything about it.

My first level of frustration and very very poor service: began in March/April when I visited the bank to enquire about a loan or a credit card, as because you advertise everywhere, before you do a debt review or anything else, speak to us, we will assist you.

So, I did see a banker. He advised me that I need to get an account from my name, which was an adverse listing, then I come back again, and we try for a personal loan to get my cell phone account paid in full as it is not a problem with the bank to obtain a personal loan or credit card.

So, I paid the adverse listing in full, and I struggled for around 2 months to get it cleared from my name on the credit bureaus. That was removed and I contacted the branch again and forward all my details. In this period, I wanted to buy a motor vehicle and wanted to take out a personal loan in order to buy the vehicle cash.

After countless time waiting and phoning, I eventually got hold of the banker. Then, it seems to me, he did not want to do anything anymore to assist me and just said to me that I must do everything on the app. So, explain to me this: Why do you advertise that you must speak to a banker just for the banker to turn around and inform you you must do everything on the app.

Needless to say, the app was not updated as yet and come to think of it, it is my cell phone account that is preventing this.

Second level of frustration and very very poor service:

I am busy with a Charity Run for Waterberg Wildlife Sanctuary. I received a payment from Botswana. After countless weeks of trying to phone, email the forex team, to no avail. After I logged a complaint on Hello Peter, PS: This email will be posted on HELLOPETER again so that everyone can see the bad service one receives from Capitec. Then this morning, I received phone calls, oh no, sorry sir the payment was reversed as the beneficiary was not right, ****TY ATTITUDE, BAD SERVICE ONCE AGAIN. I was also asked if I declared it, why must I declare funds coming into my account?? It is from a neighboring country, BOTSWANA, not the USA or the UE.

Really, guys this is not on!!!!!!!!!! If you would like me as a customer, then you must come to the party. I will ask the person to deposit the amount to me again and get it cleared this time. I am also doing work for companies in Africa so if they pay me, must I declare that as well?? I do not have time for this ****.

Like I previously stated, I wanted to open a business account with Capitec, but to the level of service I receive and that is on my personal account, then I am not doing so. I would rather go to Absa, FNB or Standard Bank.

I also would like to receive better service and actually get someone from Capitec that actually knows what they do to contact me via email as I cannot receive phone calls during working hours, I am in meetings the whole day every day.

I would like to get a consolidation loan, to pay my cell phone account and other accounts in full as I urgently need to buy myself a new vehicle otherwise, I am without an income.

Can Capitec do that???? Can Capitec give a client like me a better service??? I am many many years a client of Capitec and I think this level of service is really not what is supposed to be.

I am done with branches. Either the CEO or a Manager contact me back and assist me with all my enquiries or I am closing my account and moving to another bank. I also have a great piece of mind to publish an article in all the major newspapers so that everyone can see what kind of service to expect from Capitec Bank.

Your URGENT reply awaits.