Very bad and pathetic service from Capitec Bank

I am very unhappy and disgusted with Capitec bank. I am waiting more then a month for feedback on disputed transactions. Every time I need to go inside branch or make calls only to get we do not have any feedback yet. I did not receive any feedback grom them. I am banking with them more then 16 years and seriuously considering moving to another Bank with better services. Very disgusted in their services.