JM
Jesua M
1 reviews | Active since Nov 2012
18 Mar 2021, 20:44
Very bad and disappointing new app update
Why must a user now take a few selfies in order to activate the new app? And why is there a Home Affairs badge where you must take a selfie? What is this for? Who benefits from your selfie photo and why? What is going on here? Not everyone has an e-mail address and now your account won't be activated without an e-mail address. I do not trust this new method and now I do not trust Capitec to safeguard my identity anymore. Good bank, but my trust in the new app has gone down the drain.
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Replies (1)Capitec Bank's replyOfficial
19 Mar 2021, 10:14Good day Jesua
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Mar 2021, 10:14
Official
Good day Jesua
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
