JM
Jesua M

1 reviews | Active since Nov 2012

18 Mar 2021, 20:44

Very bad and disappointing new app update

Why must a user now take a few selfies in order to activate the new app? And why is there a Home Affairs badge where you must take a selfie? What is this for? Who benefits from your selfie photo and why? What is going on here? Not everyone has an e-mail address and now your account won't be activated without an e-mail address. I do not trust this new method and now I do not trust Capitec to safeguard my identity anymore. Good bank, but my trust in the new app has gone down the drain.

0
Replies (1)
Capitec Bank
Capitec Bank's reply19 Mar 2021, 10:14
Official
Good day Jesua

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank