Very bad

I'm so disappointed by capitec, to think that my husband wanted me to join it but thanks God I helped myself for not joining it. My husband is in icu he's off sound mind he had seizures which concluded in him having stroke. My child blocked his banking app and he can't make face verification because he's unstable so i went to the branch i was told to come with a letter from a doctor stating his condition of which i did today, his id and our marriage certificate but today they changed the story saying they can't help me i have to bring letter of power of attorney. I can't afford to pay a lawyer not to mention that now i won't get to go to the hospital to bath and give him food and our 4 children now also have to suffer we won't have money to buy groceries. They said they're protecting their client, i mean how do you protect your client to starve and not bath, and his children to starve... protecting their client who is my husband married in community of property? I'm totally disappointed and as soon as he gets I'm pretty sure he's going to leave this nonsense that is called a bank that is protecting him. By the way i went to Chris Hani branch in Vosloorus