very annoyed with the attitude from Capitec

I logged a ***** incident with this bank whilst in the process of investigation I managed to get to the bottom of the matter which resulted in the case being resolved amicably between myself and the culprit, I called Capitec to rescind the matter they asked me to go get an affidavit and send it to them together with my ID copy, I did that, They called asking for details I outlined the details and told 2 of their employees what happened, they then advised that they will send the information to FNB as this matter happen to affect my daughter who was not even supposed to be affected but because the culprit used my account without my knowledge to transfer funds to my daughters account now my daughters account with FNB is blocked and Capitec too. I have been asking , calling, emailing Capitec ***** department with no joy from them to advise on what needs to happen or if I need to contact FNB myself as my daughter is now unable to use her account and she needs to pay her tuition fees from her FNB account but Capitec is not even bothered on the matter, I last spoke to Nkateko who swore and promised to call me on Monday the 26th with feedback from FNB but nothing as usual happened. NO CALL! Look if you are considering Capitec rather forget and look elsewhere there are better banks who take the customer's complain very seriously. Talk about being on the verge of closing this account right now as I am ****ed, they say contact them you will be on the line for more than 30 minutes and run out of airtime, you will email with no ne responding, when their call centre agents pick up they will tell you what you never asked as they will take you back to step 1 of the matter, I am not sure if they even have proper training to check the system