Very Annoyed by their service

I don't like the way they talk to people, on the 26th of October I bought airtime using their App, I never received the airtime, then I called my service provider, and they told me that I must go to Capitec Bank and ask for a refund, When i get there they confirm that they took money in my account for airtime but they say it will take them the whole month to investigate, then they could refund me. I mean what nonsense is that?

Thats a poor service to the last level.

Capitec Bank I want my money!!!!