1 reviews | Active since Nov 2018
Very angry
Good Day,
Went to capitec for three following days using my car to go there missing my lunch breaks just to explain myself that i need to reverse my money since Ive lost my mother. Ive emailed their collections team. The following was my email to them. Today I went again and sifiso refused to even check. I told him Im running late but he still insisted I called. They never even got back to me after my last complain after Ive told them that they can communicate with me using my email.
Good day,
Hope this finds you well
Kindly be advised that I have just lost my mum and would like to reverse the 2600rands that was debited for my loan. I really need to use the money for some of the bereavements things. I would really appreciate if you were to process it asap ,you can add a month on my loan.
These are really difficult times for me and my family please assist.
Yours sincerely
Nothando Nkosi
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Thank you for your response and action taken upon my query.
I am writing this draft once again in sorrow and much pain i cannot begin to explain further, in a nut shell i have a consent with regards to how my matter is being tackled by the agents and their responsive departments.
I do not wish to outlay my family crisis/issues however Capitec is making things harder than it is as they are requesting for a death certificate and with my knowledge at hand I am not requesting for a funeral policy claim. We have a hard time trying to fix the death certificate issue and my family will not allow to distribute this unless claiming policy for obvious reasons we will use it after the funeral.
I have been banking with capitec for so long and i never thought they will put me in such a situation where i feel I am being ambushed or victimized neither personalized for the death of my parent.
As African tribe in my culture we do not just issue death certificate for personal matters, I do not wish to generate more negative and draining response as I am already shattered by the situation. We have a big family feud and I do not wish to add more stress on it.
I presume I need to find an alternative FSP since I am being treated like a ******** in my hard times and need of comfort, so maybe because of my race hence the disadvantaged treatment.
Again thanks to you for always being my hero.
Sincere regards
Nothando Nkosi.
Thank you for your response and action taken upon my query.
I am writing this draft once again in sorrow and much pain i cannot begin to explain further, in a nut shell i have a consent with regards to how my matter is being tackled by the agents and their responsive departments.
I do not wish to outlay my family crisis/issues however Capitec is making things harder than it is as they are requesting for a death certificate and with my knowledge at hand I am not requesting for a funeral policy claim. We have a hard time trying to fix the death certificate issue and my family will not allow to distribute this unless claiming policy for obvious reasons we will use it after the funeral.
I have been banking with capitec for so long and i never thought they will put me in such a situation where i feel I am being ambushed or victimized neither personalized for the death of my parent.
As African tribe in my culture we do not just issue death certificate for personal matters, I do not wish to generate more negative and draining response as I am already shattered by the situation. We have a big family feud and I do not wish to add more stress on it.
I presume I need to find an alternative FSP since I am being treated like a ******** in my hard times and need of comfort, so maybe because of my race hence the disadvantaged treatment.
Again thanks to you for always being my hero.
Sincere regards
Nothando Nkosi.