Very Angry.......And Dissapointed!!!!!

<p><br />Capitec doestnt even deserve a rating of 1...you deserve 0.0 rationg.Worst service from Capitec Bank.I do not believe that any bank could do what you people are doing to your customers.Ive been told differnt stories from everyone i spoke at capitec.I wrote on this page regarding your dissapointing service.I got a response from the Capitec complaints management advicing me that they handing over my account to Robin Klein and they wil get back to me within 3 days.Then there i woke up with an sms saying to me .."DUE TO NO AUTHORITY GIVEN WE ARE UNABALE TO DO A REQUESTED REVERSAL...."who on earth will want to hear that,its my money i want it back why cant you reverse it hence you also tried to call the client and you did not get hold of that person..i was told that the persons account is no longer active,...i called the number myself and the phone is off.When i called the call centre i was promised that if the number is still off within 7 working days i will be refunded my money even the gemtlemen i spoke to at the Johannesburg Park Station branch said that as well and that my funds have been frozen even the branch manager at Dube told me that as well.Why freeze the funds and not reverse them?because u cant get hold of your client.....?.I also work with clients i know things like this happen and what happed to going an extra mile for the customer..Where is the fairness in this that you Capitec Bank cant refund my money.....How will u retain your customers with such a service?I spoke to Nazlee and she tells me that i have to open a case with the police...(********l reachment)i asked her how will that help me she couldnt even answer me...and she told me or to go to the small claim court..still i asked her how will that help me...still she couldnt answer..Why Capitec suggest that we go there and do that?????where will this leave me??????With such service like this i bet and believe that people are walkinga away from your bank and moving to banks that has their customers back...Your service sucks...You people better come with a way forward..Because what you telling me is shi*****t.....I want my money back.As from today im moving my salary to another bank.Some other banks were just going to reverse my money hence that is why im leaving your black bank.No wonder there isnt Capitec in Sandton City because no people will stand for this F$#@ up Service.My colleague had the same problem he was told that he could have reported this on the day of the inncident he would have been refunded...Then in my case i do that but nothing is happening.I am not Happy.I am going to tell people who are banking with you that they should change banks.</p>