Very angry

I went to the capitec bank woodmead today was assisted by Landi and I wanted to reverse a debit order due to the fact that I have an emergency and needed to cover that up quickly . she then told me that she wont be able to reverse a debit order of which last month they manage to assist me with it. Like we are facing a pendemic and we are being under paid and I need to pay for my daughters transport. What bores me the most is that I use my time and petrol to be told that.