VERY ANGRY

i had two loans with capitec i was in a arrears with them.I contacted them to find out how much my arrears amount was.On the call i was told that i need to call the lawyers i then called the lawyer.The lawyers told me i was handed over on the 26th January 2018.I went into the branch and the branch consultant told me my account was handed over on the 19th January 2018.And my account was debited and there after i soma reversed the amount.I would like to have a manger to contact me as i am a angry client as my credit record is being affected.By the way i was not informed from the bank that i was handed over until i called.