Very angry

Capitec return back to me on the 11.12.2019 and claim that they call me but I did not answer. They still insist that they attempted to collect on my Standard Bank account but were no sufficient fund. I refused and their word is against one another the consultant and the lady at the Head Office on the 30.11.2019 confirmed it was their system error, and they cannot explain how they were speechless couldn't explain. Today I call the Lucretia Japhta who insisted that they did attempt to collect on my external account but was nothing, as I was not agreeing with her also upset that they still make their problem and error mine they read for me my contract that if they do not recover they go to savings I should know that same thing they said 2016 I should be responsible of my account. always they catch you with the contract.... I am asking since when did they attempt to collect and get nothing? She requested my 3 months bank statement as they are sure there were no funds. I still say I am not going to pay them wasn't my system error and I am not going to let them deduct double on my account never.

Below is their email:

Good day Miss Mabaso

We tried to call you, but were unable to reach you. Please be advised that we attempted to collect on your pay date from your external bank account on 27 November 2019.

Your instalment was not collected and therefore your account is still in arrears, please make contact with us soonest, in order to assist with making an arrangement.

We will therefore regard the matter as closed.

Should you have any further questions, please do not hesitate to contact us.

Kind regards