Vehicle Disc with capitec

I am very disappointed with Capitec Bank and the courier service handling my licence disc delivery. I paid for my disc, which is expiring soon, and was told delivery would take 3–5 working days. Yesterday, I received an SMS from the courier saying my disc would be delivered before 5pm. I waited until 3pm and then decided to follow up with SkyNet Worldwide Express.

They gave me a driver’s number, but when I called, the man said he has not been at work for 2 months, which makes me question why his details were being used. Today, when I followed up again, I was given another driver’s number, but that number is not working.

This is very frustrating and unprofessional. I paid for this service and expected honest communication and proper delivery. I urgently need clarity on where my disc is and when it will actually be delivered.