Vehicle disc renewal

I am extremely disappointed with Capitec’s vehicle licence disc renewal service. I completed the renewal and payment on the 15th of January, but I still have not received my licence disc regardlesa of the 3-5 business days promise. What makes the situation even more frustrating is the complete lack of clear answers or accountability from Capitec. I have followed up multiple times, only to be met with vague responses and no proper resolution or timeframe. This has left me stressed and frustrated, especially considering that driving without a valid licence disc can lead to fines or legal trouble. For a bank that prides itself on simplicity and efficiency, this experience has been anything but. I expected better communication, transparency, and customer support. At this point, I cannot recommend this service to anyone until Capitec improves how they handle delays and customer queries.